Your information stays confidential. Client data, staff information, reports and assessment findings are only used for the agreed purpose and are not published or shared without authority.
Storage Success respects the privacy of its clients, website visitors and other individuals who contact or work with the business. We understand that self-storage businesses may need to share commercially sensitive information, including financial results, operational data, customer processes, staff information and internal procedures. We are committed to handling this information carefully, discreetly and only for the purpose for which it was provided.
Information We May Collect
Depending on how you interact with Storage Success, we may collect:
- Your name, job title and business name
- Your email address and telephone number
- Information submitted through our website contact form
- Details about your facility, business requirements or requested services
- Correspondence, meeting notes and enquiry records
- Billing, payment and transaction information
- Operational, sales and performance information supplied during an engagement
- Staff information reasonably required for training, reviews or operational support
- Website usage information collected through cookies or analytics
We only seek information reasonably required to respond to an enquiry, provide an agreed service, manage the client relationship or meet business and legal obligations.
How Information Is Collected
Information may be collected when you contact us, book a consultation, request a proposal, enter a service agreement, participate in an audit or training session, provide business records, or use this website. Information may also be provided by an authorised representative of your business.
How We Use Information
- Respond to enquiries and prepare proposals
- Deliver audits, mystery shopping, training, coaching and operational support
- Review business performance and prepare recommendations
- Communicate with clients and process payments
- Improve our services, systems and website
- Meet legal, insurance, accounting and regulatory requirements
- Protect the legitimate interests of Storage Success, its clients and others
Personal and business information will not be used for an unrelated purpose without appropriate authority, unless required or permitted by law.
Client Confidentiality
All client operational, financial, staff and assessment information is treated as confidential. Storage Success will use it only for the agreed engagement, limit access to people who genuinely require it, avoid discussion with unauthorised parties, protect documents and electronic records, and not publish client results or identifying information without permission.
Mutual confidentiality provisions are included in client service agreements. A separate mutual confidentiality agreement can also be arranged before sensitive information is shared.
Mystery Shopping Confidentiality
Mystery-shopping assignments are planned and conducted discreetly. The client’s identity, assignment details and findings are shared only with authorised people. Reports are provided for legitimate business improvement, training and management purposes. Storage Success will not publicly identify a facility, employee or result without express permission.
Staff and Customer Information
Clients may occasionally provide employee or customer information required for an agreed service and are responsible for ensuring they are authorised to do so. Storage Success will use it only as reasonably required and, wherever practical, avoid unnecessary personal details or use de-identified information.
Disclosure to Other Parties
We do not sell or trade personal or confidential information. Information may be disclosed where reasonably necessary to professional advisers, technology and payment providers, approved contractors assisting an engagement, government authorities where legally required, or to protect against fraud, misuse or unlawful activity. Contractors are expected to maintain appropriate confidentiality.
Overseas Processing and Cloud Services
Storage Success may use reputable cloud, email, website and business software providers whose systems process information outside Australia. We take reasonable steps to select established providers and limit information to what is required.
Information Security
Reasonable administrative, technical and physical measures are used to protect information against loss, misuse, unauthorised access or disclosure, interference, alteration and destruction. These may include password protection, access controls, secure cloud services and device security. No electronic system can be guaranteed completely secure; significant incidents will be assessed and appropriate action taken.
Retention and Destruction
Information is retained only as long as reasonably required to complete an engagement, provide follow-up support, maintain business records, resolve disputes or meet contractual and legal obligations. When no longer required, reasonable steps will be taken to delete, destroy or de-identify it.
Cookies, Analytics and Marketing
This website may use cookies and analytics to maintain functionality and understand visitor use. You can restrict cookies through your browser settings. We may occasionally contact existing or prospective clients about relevant services or updates; you may opt out at any time.
Access, Corrections and Concerns
You may request access to personal information held about you or ask for inaccurate information to be corrected. We may verify your identity before responding. Questions or concerns about privacy or confidentiality should be directed to Storage Success and will be considered within a reasonable timeframe.
Changes to This Policy
This policy may be updated when our services, systems, providers or legal obligations change. The current version will remain available on this website with its effective date.
Contact Storage Success
Email: hello@storagesuccess.com.au
Website: storagesuccess.com.au
ABN: 55 929 628 800